Refund policy

Refund Policy

Effective date: [Effective Date] · Last updated: [Effective Date]

You can get a full refund on a Premium Course within 7 days of purchase if you have completed less than 30% of it. Approved refunds are paid back to your original payment method within 10 working days. Open Courses are free, so no payment or refund applies.

5.1 When you are eligible

Situation

Refund

Request within 7 days of purchase and less than 30% of the course completed

Full refund

Payment deducted but course access not activated

Full refund, or access activated, whichever you prefer

Charged twice for the same course

Full refund of the duplicate payment

Course removed by the Teacher or Vinnocademy before you could reasonably complete it, with no comparable replacement offered

Full or partial refund

Course is materially different from its description, or major content (for example, most videos) is broken and not fixed within 7 days of your report

Full refund, even after 7 days

5.2 When refunds are not given

  • Requests made more than 7 days after purchase, except the cases in 5.1.
  • You have completed 30% or more of the course, or downloaded its downloadable resources, or received its certificate.
  • Your account was suspended for breaking the Terms & Conditions, such as sharing your account or copying content.
  • Repeated refund requests that suggest misuse. We may refuse further refunds and restrict purchases on that account.
  • Subscriptions or bundles have their own refund terms, which will be shown at checkout.

5.3 How to request a refund

  1. Go to My Courses → [Course] → Request Refund, or email [Support Email] with the subject "Refund Request".
  2. Include your registered email, the course name, the transaction ID, and the reason (optional, but it helps us improve).
  3. We will confirm receipt within 2 working days and approve or explain a refusal within 5 working days.

5.4 How you get your money back

  • Refunds go back through the same method you paid with: bKash, Nagad, Rocket, card or bank.
  • Approved refunds are processed within 10 working days. Card refunds may take a further 7 to 15 working days to appear, depending on your bank.
  • We refund the full amount you paid, including any gateway charges, for refunds caused by our or the Teacher's fault. For change-of-mind refunds, we refund the full course price you paid.
  • When a refund is issued, your access to the course and any certificate are removed.

5.5 Effect on Teachers

When a Student is refunded, the Teacher's share of that sale is reversed. If the Teacher has already been paid, it is deducted from their next payout.

5.6 Still not satisfied?

If you disagree with a refund decision, reply to our email and a senior team member will review it within 7 working days. You may also complain to the Directorate of National Consumer Rights Protection. Nothing in this policy limits your rights under Bangladeshi consumer protection law.

Contact: [Support Email] · [Phone / WhatsApp]